Portfolio / Clinic3D
Aesthetic clinic · Hasselt

650 appointments. Zero no-shows.

Clinic3D got a booking engine that keeps itself running: patients book online, and confirmations, reminders and follow-up go out automatically.

Period measured: 1 January — 20 September 2026 (263 days)
650
confirmed appointments
out of 681 scheduled
0
no-shows
over the entire period
3,250
automated emails
confirmation, reminder and follow-up
40,280
website views
since launch
What we built

One system that fills the calendar.

Not a patchwork of separate tools, but one environment where the website, calendar and email flow talk to each other.

Online booking system

Patients choose their own treatment and time slot. The calendar automatically blocks whatever is already taken.

Website

Where patients book for themselves. 40,280 views since launch.

Automated email flow

Confirmation, reminder and follow-up go out on their own. That's what keeps no-shows at zero.

Review follow-up

Satisfied patients automatically receive an invitation to leave a review afterwards.

Appointments

681 scheduled, zero missed.

Of all scheduled appointments, 95.4% were confirmed. The no-show counter stayed at zero for the entire period — the report simply didn't find any.

681scheduled appointments
  • Confirmedthe patient showed up650
  • Cancelledcalled off in good time31
  • No-showsno one stayed away without notice0

What patients come in for.

The ten most-booked treatments, together accounting for 641 appointments. Switch between absolute numbers and their share within these ten.

Muscle relaxant249
Consultation124
Hair treatment60
Filler treatment57
Skin booster32
Aftercare treatment27
Clinic3D appointment27
Biostimulator24
Skin improvement21
HIFU20
Communication

3,250 emails sent, without giving it a thought.

Every confirmation, reminder and follow-up went out automatically. Almost two out of three were opened — well above what is typical in the healthcare sector.

Sent3,250
Opened2,090
Clicked through214
3,250
emails sent
fully automated
64%
open rate
2,090 emails opened
214
clicks
through to booking or info
0
soft bounces
the emails arrive
20
replies
patients reply directly
8
unsubscribes
out of 3,250 emails sent
Availability

39 phone calls in 263 days.

Patients book online and get their confirmation and reminders automatically. Over the whole period, 39 calls came in, adding up to less than an hour of call time.

39
phone calls
in 263 days
31/39
calls answered
6 missed, 2 to voicemail
52m 36s
total call time
over 263 days
In his own words
"227 appointments in 104 days, not a single no-show, and my calendar is fuller than ever. My clients now book by themselves — I don't have to do a thing." Dr. Kenis · owner of Clinic3D, Hasselt

He said that after 104 days. The counter now stands at 650 confirmed appointments — and still not a single no-show.

All figures on this page come from the reporting for the period 1 January to 20 September 2026 (263 days). Percentages are rounded.

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